Conflict Resolution

Overview

This training is designed to equip healthcare professionals with the knowledge and skills necessary to effectively manage and resolve conflicts in healthcare settings.

The training focuses on understanding the sources of conflict, developing strategies for prevention and early intervention, and applying communication and negotiation techniques to encourage resolution. Through a combination of theoretical knowledge, case studies, and exercises, participants will enhance their conflict resolution skills and contribute to a harmonious and collaborative work environment.

Module 1: Introduction to Conflict Resolution in Healthcare
Module 2: Sources and Factors Contributing to Conflicts in Healthcare
Module 3: Effective Communication for Conflict Prevention and Early Intervention
Module 4: Negotiation and Problem-Solving in Conflict Resolution
Module 5: Managing Difficult Conversations and Emotions during Conflicts
Module 6: Fostering Collaboration and Teamwork
Module 7: Conflict Resolution Strategies in Healthcare Contexts
Module 8: Reflecting on Personal Conflict Resolution Styles and Strategies